![]() Let us help you stand out from the crowd. Simply enter your order number beginning with PD and postal code here. Guaranteed Response Within 24hrs Email us with any questions or inquires. These sometimes go into the spam/junk folders so please check this first and if you still do not have it, do email customer service at you name and they will be able to help locate your order details.įor any enquiries relating to an order placed on Depop please contact you have any press/media related enquires, please contact can be cancelled free of charge, before they are dispatched. I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do? Our current processing time to dispatch an order from our warehouse is 3-5 working days (Monday-Friday), not including the day the order was received. If it relates to delivery locations, charges or timescales (including seasonal delays), further information can be found here Orders & Delivery Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund. We are unable to offer exchanges to our International customers, all returns will be refunded.Īn unpaid address label will be provided for convenience although you must organise and pay for your own postage.Ī printer is required to complete a return from outside of the UK/ USA. To request a return, please use our Returns Portal. You can also organise your own postage if preferred. We provide the option to use a pre paid USPS label this is charged at £5, this will be converted to USD and deducted from your final refund amount. ![]() Get in touch with us and let us know about your project. We’re passionate about bringing your designs to life and creating high-quality, unique garments. ![]() If you have any questions, concerns, or feedback please contact us at. We are a specialist manufacturer of apparel, digital printing, manual screen printing and embriodery which produces various kinds of t-shirts, shirts, vests, and jackets. We are unable to offer exchanges to our USA customers, all returns will be refunded. CONTACT US The team at H.ESNTLS is committed to providing quality customer service. You may request an exchange for an alternative size of the same product which will be sent out to you at no additional cost, subject to stock availability. We provide Royal Mail returns labels or QR code free of charge, if an alternative provider is used this cost will not be reimbursed. If it relates to Returns or Refunds, further information can be found here Returns & Refunds We do have some useful information below, which may answer your enquiry: We aim to respond to all enquiries within 48 hours (Monday - Sunday) although during busy times this may be a little longer. Online Chat - Our customer services team can be contacted using our online chat button in the bottom left hand corner, you can also check on the status of your order yourself through our online chat options. We want it to be as easy as possible to contact us when you need to so currently respond to the following methods of communication:
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